Built for the way claims actually move.
This is how institutional-grade claims processing works — structured, traceable, and controlled at every stage of the lifecycle.
Every claim enters through a single, structured gateway
Documents arrive in dozens of formats — PDFs, scanned letters, email threads, portal exports. The intake layer normalises everything into a consistent internal representation before any processing begins.
This isn't OCR bolted onto a form. The system identifies document types, extracts key fields, flags ambiguities, and routes each claim to the correct workflow — all before a human touches it.
Claims are assessed against regulatory frameworks automatically
Each claim is matched against the relevant regulatory criteria, product rules, and precedent outcomes. The system builds a structured assessment — not a summary, but a decision-ready analysis with cited sources.
Processing runs in parallel across the entire queue. A single operator can oversee hundreds of active claims without bottlenecks, because the heavy analytical work is already done.
Dear Sir/Madam,
I am writing to submit a formal complaint regarding undisclosed charges on my loan account…
Account ending ****4821 was opened in March 2007 and I was not informed…
Human oversight where it matters, not where it doesn't
Not every claim needs the same level of attention. The review layer surfaces edge cases, flags low-confidence assessments, and lets your team focus on the claims that actually require judgement.
Reviewers see the full reasoning chain — which rules applied, what evidence was weighted, where the system hesitated. Approving or overriding a decision takes seconds, not hours.
Matched applicable disclosure requirements — failed to disclose commission structure. Evidence strength: high. Recommend approval.
Outcomes are delivered with a complete audit trail
Approved claims generate compliant correspondence, update case records, and trigger downstream actions — all tracked. Every decision is logged with the reasoning that produced it.
When regulators ask questions — and they will — the answer is already structured and exportable. No scrambling through email threads or reconstructing timelines after the fact.
[SPEED]
Hours of work. Seconds to complete.
Side-by-side. Every task your team does manually — measured against Sentinel AI.
Total Claim Lifecycle
faster end-to-end
Average document processing
AI assessment accuracy
Faster than manual review
Audit trail coverage
[PLATFORM]
Built to look like software your team already knows.
No learning curve. Familiar interfaces, powered by AI that works invisibly behind every action.
Workflow
Five stages. Fully automated.
From the moment a document arrives to the final resolution — every step is tracked, audited, and accelerated by AI.
Intake
Documents arrive via email, portal, or API. AI classifies claim type and priority in under 2 seconds.
Commission • Securities • Consumer • Regulatory
AI Classification
Machine learning models identify claim category, extract key fields, and flag anomalies automatically.
99.2% classification accuracy
Processing
Structured workflows execute compliance checks, generate correspondence, and track SLAs automatically.
Zero manual data entry
Compliance Check
Every claim is validated against FCA regulations and internal policies. Full audit trail generated instantly.
FCA • GDPR compliant
Resolution
Claims close with templated responses, automated payouts, and real-time client notifications.
Average 48h to resolution
The infrastructure exists.
Fully autonomous legal operations. Court-ready infrastructure. Verifiable outcomes at scale.